Delete your Proplyst account

Proplyst is property-management software published by GENBRIDGE Pty Ltd. This page explains how to delete your account and exactly what happens to your information.

Delete it yourself, in the app

Open More → Account & security → Delete account (tenants: Profile → Account & security → Delete account), then confirm. You are signing in to the app already, which is how we know the request is really yours. Deletion happens immediately and cannot be undone.

There is no delete button on this website. If you cannot use the app — you have uninstalled it, or you can no longer sign in — use the route below and we will do it for you.

If you can no longer sign in

If you have uninstalled the app or lost access to your sign-in details, email notifications@genbridge.co.za from the address on the account, with the subject Account deletion request. We verify the request and complete the deletion within 30 days.

What is deleted

Your name, email address and phone number are erased.
The account is permanently closed and can never be signed into again. An anonymised sign-in record remains, holding no personal information, because the accounting and audit entries below reference the account that created them.
Your access to every organisation you belonged to is removed.

It takes effect immediately and cannot be undone.

What is kept, and why

Proplyst keeps accounting records — invoices, payments, expenses and the audit trail — because South African tax law requires financial records to be retained for five years. These records are kept in the organisation that owns them and no longer identify you personally once your account is deleted.

Property, tenant and lease records belong to the organisation, not to your personal account, so deleting your account does not delete them. If you are an invited user, you simply lose access and the organisation carries on without you.

If you are the only owner of an organisation

Deleting your account leaves that organisation with nobody who can reach it. Before you delete, either transfer ownership to someone else, or ask us to delete the whole organisation.

To have an organisation and everything in it deleted, email notifications@genbridge.co.za from the address on the account, with the subject Organisation deletion request. There is no self-service way to do this — we verify the request, delete the organisation and confirm when it is done, keeping only the accounting records the law requires us to keep.