Terms of Service

By creating a Proplyst account, or by using Proplyst in any way, you agree to these terms. If you are agreeing on behalf of a company, a close corporation, a trust or another organisation, you confirm that you are authorised to bind it, and “you” means that organisation.

If you do not agree, please do not use Proplyst.

You must be at least 18 years old and legally able to enter into a contract. Proplyst is business software for landlords, property owners and the people they authorise. It is not intended for personal or household use.

You are responsible for your account and for everything done through it. Keep your password private, use a password you do not use elsewhere, and tell us promptly at notifications@genbridge.co.za if you think someone else has gained access.

Do not share one login between people. If someone else needs access, invite them properly so that their actions are recorded against them.

A Proplyst organisation holds your portfolio. You can invite staff, co-owners and tenants and give them different levels of access. You decide who gets access and at what level, and you are responsible for what the people you invite do in your organisation. Remove access promptly when someone no longer needs it.

Everything Proplyst shows you is worked out from the information you enter: properties, units, tenants, leases, rent amounts, invoices, payments, expenses, budgets, rates and taxes, levies, meter readings and maintenance records. You are responsible for the accuracy and completeness of that information, and for keeping it up to date.

Where you record information about other people — most obviously your tenants — you are responsible for having a lawful basis to hold and use it. We handle it on your behalf and on your instructions, as described in our Privacy Policy.

Proplyst keeps records. It does not move money. When a tenant reports a payment, Proplyst records that report and waits for you to confirm it. Confirming a payment in Proplyst records that you received it — it does not transfer funds, and nothing in Proplyst debits or credits any bank account. Deposit and trust records work the same way: they are a ledger of what you are holding, not an account that holds it.

Budgets, financial summaries, rent status, reports and the alerts under Needs attention are calculated from the records in your organisation using fixed rules. They are a convenience, not financial, accounting, tax or legal advice, and they are only ever as correct as the information behind them. Check the figures before relying on them for anything that matters — a tax return, a lease decision, a dispute.

Proplyst is not a bank, a payment service, an estate agency, an accountant or an attorney, and using it does not create any of those relationships.

You keep ownership of what you upload — receipts, statements, lease documents, photographs, maintenance evidence and meter photos. You give us permission to store and process it only so that we can provide the service to you.

That processing includes automatically reading the text out of a document you upload — a municipal bill, a lease, a bank statement — so that its figures can be filled in for you instead of typed by hand. Google Cloud does that reading on our instructions. It is described in full in our Privacy Policy.

Do not upload anything you do not have the right to upload, anything unlawful, or anything containing malicious code. We may remove content that breaches these terms.

Proplyst can send messages by email and, where you have configured it, by WhatsApp — rent reminders, payment confirmations, maintenance updates and similar. Delivery depends on third-party networks and on the recipient's own settings, so we cannot promise that any particular message arrives, arrives on time, or is read. Do not rely on a Proplyst notification as your only means of giving legal notice to a tenant.

Proplyst is sold on subscription plans — currently Starter, Professional and Business — billed monthly or annually. The price, billing period and any trial are shown to you before you subscribe, and your plan may limit things like how many properties or users your organisation can have.

Subscription payments are processed by PayFast. We do not receive or store your card details. Subscriptions are taken out and managed on the Proplyst website only — the Android app sells nothing, contains no purchase or upgrade flow, and is not a way to buy or change a plan. If your organisation already has an active subscription, signing into the Android app simply gives you what that plan allows. A subscription renews automatically for the same period until you cancel.

You can cancel at any time from your billing settings. Cancelling stops future billing; it does not refund the period you have already paid for, unless the law requires otherwise. If a payment fails or a subscription lapses, we may restrict access to parts of Proplyst until it is resolved.

We may change our prices. If we do, we will give you reasonable notice before the change affects your next renewal.

Proplyst runs on third-party infrastructure and services: Supabase, Render, PayFast, Meta Platforms for WhatsApp delivery, Resend for email, and Google Cloud for reading text out of documents you upload. Google and Apple also act as sign-in providers if you choose to sign in with them on the website. They are listed, with what each one does and what each one receives, in our Privacy Policy. An outage or change at one of them can affect Proplyst, and that is outside our control.

You agree not to:

• use Proplyst for anything unlawful, or to harass or defraud anyone;
• try to access another organisation's data, or any part of the system you have not been given access to;
• probe, scan or test the security of the service without our written permission;
• copy, resell or white-label the service, or use it to build a competing product;
• scrape the service, or use automated means to extract data at scale;
• upload malicious code, or deliberately place unreasonable load on the service.

Proplyst — the software, the design, the name and the logo — belongs to us. These terms give you permission to use the service while your subscription is active; they do not transfer any ownership to you. Your data stays yours.

If you send us feedback or suggestions, we may use them to improve Proplyst without owing you anything for them.

We work to keep Proplyst available and working well, but we do not promise that it will be uninterrupted or error-free, and we do not offer a guaranteed uptime level. Maintenance, outages at the services we depend on, and faults all happen.

We improve Proplyst continuously, so features change. We may add, alter or withdraw features, and a feature may be temporarily unavailable while we work on it. If we discontinue something you rely on materially, we will give you reasonable notice where we can.

We take reasonable care of your data and describe how we protect it in our Privacy Policy. We do not, however, guarantee against data loss, and Proplyst is not a backup service.

Keep your own copies of anything you cannot afford to lose — particularly source documents such as signed leases, municipal accounts and receipts. You are responsible for keeping the financial records the law requires you to keep.

You can stop using Proplyst at any time. We may suspend or close an account that breaches these terms, that is being used unlawfully, or where a subscription has gone unpaid. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.

You can delete your account at any time — in the Android app under More → Account & security → Delete account (tenants: Profile → Account & security → Delete account), or on the web at proplyst.co.za/delete-account.

Deleting your account erases the personal information attached to it — your name, email address and phone number — and permanently closes it so that it can never be signed into again. We keep an anonymised sign-in record containing no personal information, because the accounting and audit entries below reference the account that created them.

Accounting records — invoices, payments, expenses and the audit trail — are kept for five years because South African tax law requires financial records to be retained. Once your account is deleted they no longer identify you.

Deleting your account does not delete your organisation. Property, tenant, lease and financial records belong to the organisation, not to you personally, and other people may still depend on them. If you are an invited user, you simply lose access and the organisation carries on.

If you are the only owner of an organisation, deleting your account leaves it with nobody who can reach it. Transfer ownership to someone else first, or ask us to delete the organisation and everything in it by emailing notifications@genbridge.co.za from the address on the account. There is no self-service way to delete a whole organisation — we do it for you and confirm when it is done, subject to the five-year retention above.

This is explained in full on the deletion page and in our Privacy Policy.

Except where the law says otherwise, Proplyst is provided “as is”. We do not warrant that it will meet your particular requirements, that it will be available without interruption, or that the calculations and alerts it produces are free of error.

Nothing in these terms excludes or limits any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other law that cannot be excluded by agreement.

To the extent the law allows, we are not liable for indirect or consequential loss, for loss of profit, revenue, goodwill or anticipated savings, or for loss of data, however it arises.

Where we are liable, our total liability to you for all claims in any twelve-month period is limited to the subscription fees you paid us for Proplyst in that period.

This clause does not limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

You agree to cover us against claims, losses and reasonable costs arising from your use of Proplyst in breach of these terms or of the law, or from information you put into Proplyst that you had no right to hold or use — including claims by your tenants about how their information was handled.

We may update these terms. When we do, we will change the version and effective date at the top of this page, and for significant changes we will ask you to accept the new terms when you next sign in. Continuing to use Proplyst after a change means you accept it.

These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.

If a dispute arises, please contact us first at notifications@genbridge.co.za. Most problems are quicker to solve that way.

GENBRIDGE Pty Ltd
notifications@genbridge.co.za
https://proplyst.co.za